English Books Shipping & Returns Policy

At English Books, all of our books are 100% brand new and unread. We purchase our books directly from publishers and authorised suppliers in larger quantities, allowing us to offer competitive prices to our customers.

We aim to process orders as quickly as possible. Most orders are prepared for dispatch within 24 hours on business days. Orders are sent to our warehouse for picking, packing and, where applicable, consolidation into a single shipment.

 

Shipping

EU Delivery

We currently deliver to the following EU countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Free Shipping Thresholds

Free shipping is available when the order value reaches the applicable minimum threshold:

Austria - €60+
Belgium - €60+
Bulgaria - €60+
Croatia - €60+
Czech Republic - €60+
Denmark - €60+
Estonia - €80+
Finland - €100+
France - €80+
Germany - €60+
Greece - €80+
Hungary - €60+
Ireland - €100+
Italy - €80+
Latvia - €80+
Lithuania - €60+
Luxembourg - €60+
Malta - €150+
Netherlands - €60+
Poland - €60+
Portugal - €80+
Romania - €60+
Slovakia - €60+
Slovenia - €60+
Spain - €80+
Sweden - €100+

For orders below the applicable free shipping threshold, the standard shipping charge will be displayed at checkout.

Please note: Free shipping eligibility is calculated based on the final order value after any discounts or promotional codes have been applied. If the order value falls below the applicable free shipping threshold after a discount is applied, the standard shipping charge will apply.

Shipping costs and free shipping eligibility are calculated automatically at checkout based on the delivery country and final order value.

 

Returns Policy

 

We do our best to ensure that all of our customers have a positive shopping experience with English Books. However, occasionally you may need to return an item.

How to Return an Item?

To return an item, please include your order reference number, invoice and a short note explaining the reason for the return.

Please send returns to:

Customer Returns
ENGLISH BOOKS D.O.O. (Fashionlogistics) – Rampa B
Rozmaitości 2
05-552 Łazy
Poland

We recommend returning your items using a tracked shipping service, as the parcel remains your responsibility until it reaches our returns address.

Please clearly state whether you are requesting a refund or exchange. Exchanges can only be made for the same product and are subject to availability.

14-Day Right of Return

You may return eligible goods within 14 days, subject to the conditions stated in this policy and your applicable statutory consumer rights.

If you wish to receive a refund for the complete order, including the original standard delivery charge where legally applicable, the entire order must be returned.

Unless an item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the goods.

Returned products must be in a sellable condition. Original packaging is not required unless it forms part of the product itself, but the goods must be securely packaged to prevent damage during return shipping.

You are responsible for taking reasonable care of the goods while they are in your possession.

Personalised products and certain goods that cannot be returned for hygiene or other statutory reasons may be excluded from the standard return policy.

Our returns policy does not affect your statutory consumer rights.

Refunds

Once your return has been received and inspected, we will notify you by email.

Where a refund is approved, it will be processed as soon as possible and within the applicable statutory period.

Refunds will normally be issued using the same payment method used for the original purchase.

Please note that, depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us before returning it.

We will inspect the returned goods and notify you by email regarding the outcome.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange the appropriate refund, replacement or other remedy in accordance with applicable consumer law.

Contact Us

If you have any questions regarding shipping, returns or refunds, please contact our customer service team before sending your return.